Last Updated: 2025-04-03
At Doer Tech, we strive to ensure customer satisfaction with our desktop software products. This Refund Policy outlines the terms under which refunds may be granted.
1. Eligibility for Refunds
A. Paid Software Licenses
- Refund requests must be submitted within 14 days of purchase.
- To qualify, you must:
- Provide a valid proof of purchase (order number/receipt).
- Demonstrate that the software is defective or does not function as advertised (e.g., via error logs or support tickets).
B. Subscription Services
- Monthly/Annual Subscriptions: Refunds may be issued for unused portions if canceled within 7 days of renewal.
C. Exceptions (Non-Refundable)
- Digital downloads activated or used beyond a trial period.
- Custom-developed or enterprise licenses (unless otherwise agreed in writing).
- Bundled or promotional purchases (unless explicitly stated).
2. How to Request a Refund
- Contact Doer Tech Support with:
- Your order details.
- A description of the issue.
- Our team will review your request within 5 business days.
- If approved, refunds will be processed to the original payment method within 15 business days.
3. Denied Refund Requests
We may deny refunds if:
- The request falls outside the eligibility period.
- The software was misused or modified improperly.
- No technical issues are verified by our support team.
4. Chargebacks & Disputes
- Unauthorized chargebacks may result in license revocation or account suspension.
- Always contact us first to resolve issues before disputing with your bank.
5. Changes to This Policy
Doer Tech reserves the right to update this policy. Continued use of our products constitutes acceptance of the terms.
6. Contact Us
For refund-related questions, email:
Doer Tech Billing Support
clarkailois@gmail.com